Can I pay 10times to remove reviews?
No. We take this policy very seriously and apply the same standard of review for all content. So much so that we make our clients who engage with our premium solutions explicitly agree to this in their contracts with us.
We do not allow anyone to pay us to remove reviews simply because it's the right thing to do. It's important for our business that we don't. If we gave clients control over what reviews to display, we'd lose credibility and event-goers would stop using 10times to research events and companies. If that happened, the businesses who pay our bills would stop using our services. It simply doesn't make sense for us to do that. So we don't.
We believe each organiser has the right to respond and the features we offer to organisers on Dashboard to manage their reviews are the same for clients and non-clients alike.
Removing false/fake/spam/illegal reviews
Flag Them. If you believe a review violates our Community Guidelines or Terms of Use, you can flag it directly on the site and our Content team will give it a second look. If we find that we missed something the first time, we’ll take it down. Here are some things to keep in mind about our reviews and how we moderate them:
You can't pay us to take down reviews and we apply the same content moderation rules to our clients that we use for everyone else.
We remove reviews when we find evidence of abuse of our "one review, per event, per edition” policy.
We don’t take sides in factual or contractual disputes between companies, events and reviewers.
We generally don't consider evidence offered by someone with a vested interest in getting a review taken down, because we don’t know how reliable it is.
We don't remove events/companies from our platform.
And final content decisions are within our sole discretion and we don’t negotiate about them.
Will 10times consider evidence offered to substantiate that a review is false?
We are not well suited to determine the accuracy, completeness, or authenticity of evidence supplied by an interested party objecting to a particular post. And evidence supplied by an interested party is nearly always open to some degree of dispute. We do not want to find ourselves censoring the viewpoints expressed on our site when we cannot be certain it is warranted.
Why won't 10times remove a review after being informed that the review contains false facts?
When it comes to determining whether or not the reviewer is violating a binding obligation, it is often impossible for us to make that determination. We are not in a position to conclusively determine the existence of an obligation, its applicability to the posted content, and whether the obligation is enforceable under the law. We do not remove the content in these circumstances, as we do not feel that we can act as the finder of fact.
Though we endeavour to screen from the site posts that appear to us, in our sole discretion, to contain irrelevant content. But we do not act as judge and jury for factual disputes about violations of contractual obligations. And our Terms of Use make clear that the user alone is responsible for what they post.
Each review on our site contains the author's own subjective opinions and may also contain factual statements reflecting that individual's personal experience attending an event.
Managing Negative Reviews
Respond them. We believe you have a right to tell your side of the story. You can respond directly on our site for free when you sign up for a free organizer account. (This account lets you control who can post your Responses.) We recommend that you reply to all of the reviews, both positive and negative. We’ve learned that our users have a more favourable impression of events and take the time to respond to reviews on 10times in a calm and thoughtful way. You should also know that the Organizer Response is the only comment we publish on any review – so we let you have the last word.
Also, check the article on tips on how to manage your reviews.
Can 10times be held responsible or be sued for reviews?
All ratings and reviews that are displayed on 10times are collected, once the event gets over, in a transparent manner via different channels from our users who indicate to have attended the event. We are not liable for the content since 10times is not the writer/publisher of that review.
10times is an online event review site where people share opinions, and it is expected that any reasonable person will read and interpret these reviews as personal opinions.
While we do receive legal demand letters about reviews from time to time that include threats to sue 10times, so far, no one has followed through with a lawsuit against us for our reviews. Why? Because:
Respective law protects 10times from legal responsibility for the content submitted by our users.
Also, it is unlawful to host discussions, share & collect public opinion in an unbiased manner under freedom of speech by respective laws from where we operate and by-laws of various countries.
The law is clear on this. So companies who sue 10times for the reviews posted by our members risk penalties imposed by the court. These may include financial sanctions and reimbursement of our attorney's fees for our having to defend against a lawsuit that ignores obvious legal protections for 10times.
This FAQ is provided for informational purposes only and does not constitute legal advice. You should not rely upon this information without seeking advice from an attorney who is competent in the relevant field of law.