Please follow the below procedure:

Step 1: Go to

Step 2:

On the top right side of the screen, click on ‘Login’ button

Step 3:

Enter your email address and click ‘Next’

Step 4:

Click on ‘Forgot Password’ and a recovery email will be sent to the e-mail address you entered

Step 5: Check your mailbox for the email with the below subject line and follow the instructions

Reset your 10times Password

Tip: Check the spam / junk folder also. The mail looks like the below screenshot

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