Please follow the below procedure:
Step 1: Go to 10times.com
Step 2:
On the top right side of the screen, click on ‘Login’ button
Step 3:
Enter your email address and click ‘Next’
Step 4:
Click on ‘Forgot Password’ and a recovery email will be sent to the e-mail address you entered
Step 5: Check your mailbox for the email with the below subject line and follow the instructions
Reset your 10times Password
Tip: Check the spam / junk folder also. The mail looks like the below screenshot