The organizers who recognize the value of feedback, notwithstanding their concerns about individual reviews, benefit from the decision to manage their reviews through meaningful engagement with our website.
Follow the process below to manage the reviews and feedback in your oDASH account:
Login to your oDASH account and click on 'Events' from the dashboard. Select the desired Event to manage the reviews.
At the left side bar select 'Feedback' from the Event dashboard.
The Feedback page will appear where all the ratings and reviews of the users will be written. (for all the editions).
You may take the actions below to help in building your event's reputation.
1. Respond to users who have given you feedback
We believe you have a right to tell your side of the story. We recommend that you reply to all of the reviews, both positive and negative. We’ve learned that our users have a more favorable impression of events who take the time to respond to reviews on 10times in a calm and thoughtful way.
Also when you directly address users' concerns, they can re-login to their 10times account and modify the review / rating. Our system is fair and allows them to edit / delete their comments.
2. Highlight good reviews & make it sticky
Highlight your favorite reviews to appear on top of all the reviews (part of Premium subscription). We allow organizers to highlight up to 4 reviews per event and make them appear top of list.
3. Collect more positive feedback
We encourage you to ask your existing user base to leave honest reviews on 10times. If users are generally satisfied with the experience they had with event, this will likely result in more positive reviews on the profile. But please remember, we do not allow to incentivize or coerce to leave positive reviews. And each individual is allowed one review, per event, per edition. When we have evidence of reviews posted in violation of these policies, we remove them - and if the practice persists, we may even warn our users about this behavior by posting a notice on your profile.
4. Share existing feedback
If you already have feedback from your attendees with relevant proof, you may share that with us and we can get that added / highlighted in the reviews section.
5. Report as SPAM/Illegal/Fake
Should you feel the review is not genuine, you may want to report it as spam. A notification comes to the investigation team at 10times which shall get back to you within 48 business hours.
Please Note: We do not allow the option to delete any comment however in case if you feel the review is off topic or speaking anything but about the event, you can always report it as a spam. A notification comes to the investigation team at 10times which shall get back to you within 48 business hours.