Follow the below procedure to do so:

Search your event on 10times.com

On the event's page, scroll down to find whether the entry is paid or not (refer to the below screenshot)

Should you scroll down further on the same page, you may find exact ticket prices and details. Also, on the top right corner of that section, you may find the button.

 (refer to screenshot below).

Note: In case you have a payment/refund-related concern, you should reach out to the event organizer or the platform from where you booked the ticket directly.

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