How does the subscription work? Can I switch or cancel?

Floor is a subscription-based service, so your plan renews every month or year (depending on whether you choose to pay monthly, quarterly or annually). You can cancel your subscription at any time during your plan term to cancel the auto-renewal of your subscription.

Note: Implications

Concurrent Check-ins: Attendees live at a time (Simultaneous Users)

Premium: Small Hall (max 200 simultaneous live users)

Premium+: Convention center (max 500 simultaneous live users)

Enterprise: Expo center (no limit*)

Note : Please refer to to know more about features & pricing.

How does the free trial work?

Your 15-days free trial includes all features and you can host webinar for up to 50 people.
However, if you decide to not continue using Floor, post trial period, your account becomes inactive. You won’t be able to schedule new webinars or events, and people won’t be able to register for webinars you’ve already scheduled.

What if I have a large number of attendees? How will I be charged?

The price per attendee can be negotiated depending on volume of attendees, if you have more than 2000 attendees.


Do you provide ticketing service for the paid clients?

Yes, we may link your Stripe account or help you create one through which the payment will go directly to your bank account.

How do we provide access code to users who have paid through your payment gateway?

When any user buys ticket via 10times, he gets an instant confirmation email which has the unique invite access code through which he/ she can join in.

To know more about various signing methods for the users, please check this.

How do you provide access code to the users who have purchased tickets through our own payment gateway?

If the attendees have already paid through your payment gateway, then you need to share a list of those users with us. It shall be imported into our system and access codes will be sent to them via email.

There is no additional charge/ commission to this unless you need to use our ticketing platform.

To know more about user registration and ticketing setup, kindly refer to this article.

Did this answer your question?