This is one of the most demanding and exclusive features wherein organizers can send communication emails to the users using their preferred email address instead of 10times domain.

Please follow the steps below to enable this feature:

Dashboard Settings

  • Login to Dashboard
  • Go to My Account (besides Add Event option) from top right option of your dashboard
  • Go to Business Profiles
  • Select the company and Click on "View Profile"
  • Scroll down the page to Email White-labeling
  • Select the preferred Email id from the drop down menu

Note: The preferred email id should have Admin access to your company account on 10times

  • Click on Save

Domain DNS Settings

  • Go to your DNS settings of your domain
  • Select TXT in Record Type
  • Enter the domain of your preferred email id in the field "Host"
  • Copy the value in inverted commas from your dashboard (underlined above)
  • Paste this value in the column "TXT Value"
  • Click on Save

  • The request would be received by our QC team who would review and approve the request.


  • While adding HOST VALUE, if your preferred email id domain ( in the above example), does not work then use " @ " as the Host Value
  • This feature is applicable only in Enterprise Plan
  • It is applicable only for communication emails (registration, confirmation, sign in and invitation) for the users and participants of the event.
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