How to use VPN (Virtual Private Network)/ troubleshoot firewall

Created by Support 10 Times, Modified on Sat, 24 Aug at 8:43 AM by Support 10 Times

How to troubleshoot Firewall to access FLOOR


Generally, we do not recommend users to access FLOOR via Virtual Private Network (VPN) because our video streaming host provider does not work well with VPNs. However, we understand that some users have to use a VPN to access FLOOR.

So here’s how you can do this:

For Firewall Issues

 

A firewall is a network security system that establishes a barrier between a trusted network and an untrusted network, such as the Internet. Ports in your computer's firewall control will determine whether your system can have access to FLOOR.


If you are using a VPN to access Floor, you should first conduct a mic-cam test at https://webdemo.agora.io/agora_webrtc_troubleshooting/ to make sure the firewall setting allows you to connect to the Floor. If the firewall has blocked Floor, please safe list our connection and remove authentication logic for VPN.

In more detail, here are the steps you should take:


STEP 1: Check your system settings using https://webdemo.agora.io/agora_webrtc_troubleshooting/ to make sure the firewall setting is okay.

STEP 2: If the Firewall setting is identified as an issue, then ask your IT department or your VPN provider to help.

STEP 3: Once you contact your IT department or VPN provider, ask them for guidance on these following tips:


1. Open TCP ports 80; 443; 3478, 5349, 6443


2. Open UDP Ports 3478; 5349, 6443


3. Safe-list the following domains:

 


Please Note:
If you continue to have trouble with the VPN, please contact your IT department or VPN service provider.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article