White-Labeling option on FLOOR

Options of White Labeling on FLOOR. How to enable email white labeling via dashboard

Mini Chaturvedi avatar
Written by Mini Chaturvedi
Updated over a week ago

Your event is more than a Linkedin live stream or a clubhouse room. It's your brand and you need ways to showcase it more prominently.

Hence, white-label has been one of the most demanding and exclusive features wherein organizers can send communication emails to the users using their preferred email address instead of 10times domain.

Here are some ways FLOOR lets you white-label the entire platform to make it yours. -

  • Custom Domain URL: FLOOR allows you to use your own domain to host the virtual event or community. To know more about this, kindly refer to this article.

  • Custom Landing page

  • Logo on Stream: FLOOR allows you to white-label and adds your own brand logo on stage.

  • Email White Labeling: FLOOR comes pre-built with communication automation. It includes email for registration / reminder/ feedback. The email domain used to send the communication can be white-labeled.

How to enable Email White Labeling via Dashboard

Dashboard Settings

  • Login to Dashboard

  • Go to My Account on the top right option of your dashboard as shown in the image.

  • Click on the "Company Profiles" as shown in the below image:

  • Here you need to click on " Edit profile ". you can refer to the below image:

  • Scroll down and you will find the "Email White-Labelling". Refer to the below GIF and screenshot given below:

  • Select the preferred Email id from the drop-down menu.

Note: The preferred email id should have Admin access to your company account on 10times

  • Click on Save

Domain DNS Settings

  • Go to the DNS settings of your domain

  • Select TXT in Record Type

  • Enter the domain of your preferred email id in the field "Host"

  • Copy the value in inverted commas from your dashboard (underlined above)

  • Paste this value in the column "TXT Value"

  • Click on Save

  • Once the setup is done, the system will automatically verify the settings after the changes reflect on your DNS.

  • It may take up to 48 business hours to process.


  • While adding HOST VALUE, if your preferred email id domain (pharmexcil.com in the above example), does not work then use " @ " as the Host Value

  • Email White Labeling is applicable only in Enterprise Plan

  • It is applicable only for communication emails (registration, confirmation, sign-in, and invitation) for the users and participants of the event.

    How to enable Email White Labeling via FLOOR

  • Enter FLOOR via the admin link.

  • Click on the floor Dashboard as highlighted in the image:

  • Go to settings as highlighted in the below image.

  • Scroll down and in the end, you will find the White-Labelling option as shown in the below GIF.

To activate this option, you need to contact your account manager. The backend team will get this activated. Once activated, follow the steps same as explained above via dashboard.

Watch this video on YouTube for a better understanding

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