FLOOR Help Center

FAQs on adding and managing Online Events on FLOOR.

Mini Chaturvedi avatar Ashita Khandelwal avatar
73 articles in this collection
Written by Mini Chaturvedi and Ashita Khandelwal
Organizer Onboarding

Organizer Onboarding Videos

All the videos compilation for event organizers/ admins to guide you from scratch till the event ends
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Written by Mini Chaturvedi
Updated over a week ago

How to add our own Terms and Conditions of service on FLOOR

Add your own T&C addendum on Floor
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Written by Mini Chaturvedi
Updated over a week ago

What does the Helpdesk Section have to offer on FLOOR?

Know more about Helpdesk on FLOOR
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Written by Mini Chaturvedi
Updated over a week ago

How to playback pre-recorded session after the event is over?

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Written by Mini Chaturvedi
Updated over a week ago

FAQs on FLOOR

Organizer/ Host FAQs. Regarding features, session activities, attendees and booths on the FLOOR
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Written by Mini Chaturvedi
Updated over a week ago

What are the options for Sponsors on FLOOR

How organizers can feature sponsors on Floor. Event monetization options.
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Written by Mini Chaturvedi
Updated over a week ago

Ticketing and Subscription of FLOOR

FAQs about ticketing and pricing of Floor
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Written by Mini Chaturvedi
Updated over a week ago

Options of Social Streaming on FLOOR

How can I host hybrid event on FLOOR
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Written by Mini Chaturvedi
Updated over a week ago

What are the various types of users on FLOOR

Different types of users and participants on FLOOR
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Written by Mini Chaturvedi
Updated over a week ago

How to switch different modes of FLOOR

What are the different FLOOR modes and how to switch them pre, during and post the event.
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Written by Mini Chaturvedi
Updated over a week ago

How to personalize your stage

How to add background image, welcome video, room skin and stage backdrop. How to add logo for VIP/ Networking lounge
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Written by Mini Chaturvedi
Updated over a week ago

Service Level Agreement - Enterprise Plan

SLA for Enterprise Plan
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Written by Mini Chaturvedi
Updated over a week ago

Go Live with Pre-recorded video on FLOOR

How can we play or schedule pre-recorded video on FLOOR
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Written by Mini Chaturvedi
Updated this week

How to manage session restrictions for attendees

How to restrict certain sessions for a particular set of attendees
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Written by Mini Chaturvedi
Updated over a week ago

Audio Interpretation on FLOOR

How to set up Multi-Language Interpretation feature on FLOOR
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Written by Mini Chaturvedi
Updated over a week ago

How to set up Virtual Background

Set up Virtual Backdrop for your screen on FLOOR
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Written by Mini Chaturvedi
Updated over a week ago

How to manage Handouts

How to upload handouts as Hosts or Booth Owners. Digital Handout Bag. Digital Cart
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Written by Mini Chaturvedi
Updated over a week ago

Advance analytics breakdown of an event on FLOOR

What all data can you seek post event on FLOOR
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Written by Mini Chaturvedi
Updated over a week ago

How to live stream your event on YouTube and Facebook

How to broadcast your event on social media. Live Streaming.
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Written by Mini Chaturvedi
Updated over a week ago

What are the functionalities and control settings of Admin on FLOOR

How is the role of Admin different from that of Host
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Written by Mini Chaturvedi
Updated over a week ago

What are the functionalities for Host on FLOOR?

Know more about HOST settings and functionalities and his role in a Virtual Event success.
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Written by Mini Chaturvedi
Updated over a week ago

How to access analytics of the event hosted on FLOOR

Retrieve real-time data of various session activities of the users in your event
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Written by Mini Chaturvedi
Updated over a week ago

How to retrieve data on Check-ins of your event on FLOOR

How to know the number of active users on FLOOR.
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Written by Mini Chaturvedi
Updated over a week ago

Definition and usage of Check-ins on FLOOR

How are the check-ins calculated and charged on FLOOR
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Written by Mini Chaturvedi
Updated over a week ago

How to change status of the session during event?

How to move audience from one session to the next one?
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Written by Mini Chaturvedi
Updated over a week ago

How to upload/ remove instruction videos from helpdesk on FLOOR

How to add/ remove walkthrough/ instruction videos from FLOOR helpdesk
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Written by Mini Chaturvedi
Updated over a week ago

How to set up and customize networking lounge tables?

How can we disable "watch" meeting option for users and make networking table private. How to rename networking lounge tables.
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Written by Mini Chaturvedi
Updated over a week ago

How to control session activities for visitors

How to enable/ disable session interaction tabs for audience
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Written by Mini Chaturvedi
Updated over a week ago

How to hand over stage and control mic and cam of the panelist?

How can I mute a speaker? How can I turn off the camera of panelist? how can I pin a panelist?
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Written by Mini Chaturvedi
Updated over a week ago

How to invite and remove attendees from stage

How to invite visitor on stage
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Written by Mini Chaturvedi
Updated over a week ago

How to broadcast message during the event on FLOOR?

How to mass communicate with the audience/ panelists on FLOOR. How to make announcement during the session.
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Written by Mini Chaturvedi
Updated over a week ago

How to record/ download a session on FLOOR

How to record the session, download the recording and playback
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Written by Mini Chaturvedi
Updated over a week ago

How to block/ unblock a user on FLOOR

How to block/ unblock a user in your event session
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Written by Mini Chaturvedi
Updated over a week ago
Organizer's Settings from Dashboard

How to add attachments in the registration form

How to add attachments field for users in the RSVP form
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Written by Mini Chaturvedi
Updated over a week ago

How can we add customizable questions for User login on FLOOR

RSVP Registration form for users on FLOOR
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Written by Mini Chaturvedi
Updated this week

How do I get on FLOOR from the organizer dashboard

Where will I get the joining links for admin and for the visitors
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Written by Mini Chaturvedi
Updated over a week ago

How to create an event on FLOOR

Create your own FLOOR. Step-by-step guide to setup and manage your event on FLOOR.
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Written by Mini Chaturvedi
Updated over a week ago

How to set up different sign-in methods for users on FLOOR

How to select and set up various log-in methods for users via dashboard
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Written by Mini Chaturvedi
Updated over a week ago

How to set up user registration and ticketing from dashboard

How to set up registration for users and enable badges and ticketing via dashboard
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Written by Mini Chaturvedi
Updated this week

What are the dimensions of various images/documents required on FLOOR

Size chart for various images, videos and documents required on FLOOR
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Written by Mini Chaturvedi
Updated over a week ago

How to select and calculate time for various time zones?

How to calculate time in different time zones
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Written by Mini Chaturvedi
Updated over a week ago

White-Labeling option on FLOOR

Options of White Labeling on FLOOR. How to enable email white labeling via dashboard
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Written by Mini Chaturvedi
Updated over a week ago

How to set up a custom domain for your event website

How to update DNS settings to set up your brand domain website
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Written by Mini Chaturvedi
Updated over a week ago

How to add a session in your agenda

How to add a session including welcome video and background banner
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Written by Mini Chaturvedi
Updated over a week ago

How to send mass message to the users via dashboard pre-event?

How to make announcement to all the registered users?
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Written by Mini Chaturvedi
Updated over a week ago

How to add sponsors on FLOOR

How to add sponsors for your event from dashboard
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Written by Mini Chaturvedi
Updated over a week ago

How to add and invite speakers on FLOOR

How to add and speakers from dashboard and send them invite links. How to change the order of the speakers in agenda and on FLOOR
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Written by Mini Chaturvedi
Updated over a week ago

How to add and invite exhibitors on FLOOR?

How to set up a basic or premium booth for your virtual event
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Written by Mini Chaturvedi
Updated over a week ago
Delegates/ Attendees Onboarding

How to report an issue, you are facing while logging in FLOOR?

Facing issue while logging in? Please report and get it resolved immediately
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Written by Mini Chaturvedi
Updated over a week ago

How to schedule meeting with exhibitors

How to book your appointment slot with exhibitors
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Written by Mini Chaturvedi
Updated this week

How you can upload files in the registration form and can modify them

How users can attach files from login page and can modify them from FLOOR. Where all can other users view your profile and attachments.
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Written by Mini Chaturvedi
Updated over a week ago

How to check profile of users on FLOOR

How to check user profile on FLOOR
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Written by Mini Chaturvedi
Updated over a week ago

How to join the session on FLOOR

Having trouble using pin/ badge/ ticket ID. I can't log in the session
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Written by Mini Chaturvedi
Updated over a week ago

What are the various session activities for an attendee/ delegate on FLOOR

Users FAQs. What all options does an attendee have on FLOOR
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Written by Mini Chaturvedi
Updated over a week ago

How can I update my profile after logging in?

How users/ visitors can update their profile on Floor
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Written by Mini Chaturvedi
Updated over a week ago

How can I watch the Live/Online Event on 10times?

Login with your registered email id and watch the live session seamlessly
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Written by Ashita Khandelwal
Updated over a week ago

How can an attendee/ delegate ask questions from speakers/ host

How to ask questions from speakers and host
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Written by Mini Chaturvedi
Updated over a week ago

How can I watch and do round the table meeting with other attendees

Group meeting. Private room chats. How to make networking private?
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Written by Mini Chaturvedi
Updated over a week ago
Troubleshooting

How to use FLOOR on Safari browser

Checks while using FLOOR on Safari
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Written by Mini Chaturvedi
Updated over a week ago

How to enable screen sharing permission for macOS

Learn how to enable screen recording for FLOOR with macOS Catalina.
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Written by Mini Chaturvedi
Updated this week

Is my data secured on FLOOR

Which servers does FLOOR work on? Is my data encrypted?
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Written by Mini Chaturvedi
Updated over a week ago

How to troubleshoot internet to access FLOOR

Troubleshoot internet
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Written by Mini Chaturvedi
Updated over a week ago

My iPhone camera/ microphone not working

Troubleshoot audio/ video issues in
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Written by Mini Chaturvedi
Updated over a week ago

Which browsers and computer/ mobile devices are supported by FLOOR

What are the minimum operating requirements to access FLOOR
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Written by Mini Chaturvedi
Updated over a week ago

My Mac camera/ microphone not working

How to troubleshoot audio/ video in Macbook, to access FLOOR
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Written by Mini Chaturvedi
Updated over a week ago

Having audio/ video issues on FLOOR

My camera, microphone not working. Having sound echo issue. Troubleshoot
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Written by Mini Chaturvedi
Updated over a week ago

How to handle a freezing MAC system

What should you do if your MAC system is hanged
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Written by Mini Chaturvedi
Updated over a week ago

Checklist while accessing FLOOR

Facing issue with login and while attending session. Technical issues. Troubleshooting.
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Written by Mini Chaturvedi
Updated over a week ago

How to use VPN (Virtual Private Network)/ troubleshoot firewall

How to troubleshoot Firewall to access FLOOR
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Written by Mini Chaturvedi
Updated over a week ago