1. My mic/ camera is not working, what should I do?

You will see a small video icon where you enter URL(besides bookmark star). Click on that and allow permission to access your camera and microphone. Kindly refer to the screenshot below:

  • Refer to this article if still having audio/ video issues.

  • Refer to this article if your MAC camera/ microphone not working

  • Refer to this article if your iPhone camera/ microphone not working

2. I am not able to share screen from chrome in Apple MAC, what should I do?

Kindly refer to this link for enabling the access: https://help.daily.co/en/articles/3400532-enable-screen-recording-permission-for-macos-catalina-10-15-and-later

Note: Please refer to this article to know how to share a presentation on FLOOR

3. I am not able to view video of all speakers, what should I do?

Video stops due to low internet speed. Click on the troubleshoot icon on right top of your screen, check your internet strength. If required, you may click on reboot your system by clicking on that tab.

4. Being a speaker, I am not audible to users, using safari browser, what to do?

By default, safari browser puts user on mute. Kindly unmute yourself from top right section of screen

Note: Refer to this article for Speaker Guide

5. I am unable to login, what should I do?

Kindly refer to the article explaining various methods to join the session

https://help.10times.com/en/articles/4135081-how-can-i-watch-the-live-online-event-on-10times

In case of paid event, if you have logged in earlier for ticket purchase then use the same email id to login again.

6. After login, the session shows "event over", what should I do?

The event is a past one (got over), join the ongoing session, in green, from left menu panel under category Rooms.

Only organizer and admin can login into the past session.

7. I am not able to grab meeting with exhibitor, what should I do?

Only when the exhibitor has entered his room, he will be visible as "available", then you can grab meeting with him.

8. I have not received confirmation email, post registering, what should I do?

There may be a few reasons for this:

a. You have not filled in the complete profile while registering.

b. You might have unsubscribed from our email notifications earlier (If you had been a 10times user)

c. You might be using a browser other than the google chrome.

d. There might be some firewall security issues at your end.

e. Mail might have delivered to your spam/ junk folder.

9. I have a firewall installed. What to do?

Kindly refer to this article for VPN/ Firewall issues

10. How to access FLOOR from China?

Since Google Chrome and Safari do not work in China, so users need VPN to access from chrome. For this, please refer to this article.

11. Which browsers and devices are supported by FLOOR?

Please refer to this article

Please Note:

  1. The Platform works best on Google Chrome browser.

  2. We highly recommend all users to use a Laptop.

  3. Please be informed that FLOOR does not work in countries where VOIP is banned. (Guyana, Venezuela, Kuwait, Libya, North Korea, Oman and Qatar).

  4. Please maintain a high speed internet connection throughout to have a better experience.

  5. You may refresh the event page if required. Also, you may log out and log in again to have a seamless experience.

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